Privacy Policy

This Privacy Policy explains how M&M Decorating Services ("we", "us" or "our") collects, uses and protects your personal data when you contact us or use our website. We are committed to handling your information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

M&M Decorating Services is a local electrical contractor based in Kenilworth, Warwickshire. For the purposes of data protection law, we are the data controller responsible for your personal data.

What Data We Collect

We only collect the personal data you choose to provide to us. This includes:

  • Contact / enquiry form: your name, email address, phone number, the service you are interested in (optional) and the message you send us.
  • Guide download form: your name and email address, so we can send you the requested guide.

We do not collect special category data, and we do not ask for payment details through this website.

Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR:

  • Legitimate interests: to respond to your enquiry, provide quotations and carry out the electrical services you ask about. It is in both our interests to deal with your enquiry efficiently.
  • Consent: where you ask us to send you a downloadable guide, we process your details on the basis of your consent, which you can withdraw at any time.

How We Use Your Data

  • To respond to enquiries and provide quotations.
  • To arrange and carry out the electrical work you request.
  • To send you the guide you have requested.
  • To keep records of work carried out and certification where required.

Email Handling

Messages submitted through our forms are delivered to us by email using Amazon Simple Email Service (Amazon SES), a service provided by Amazon Web Services (AWS). This means the contents of your enquiry pass through AWS infrastructure in order to reach our inbox. AWS acts as a data processor on our behalf.

Analytics

Our website uses Google Analytics 4 (GA4) to understand how visitors use the site, such as which pages are viewed and how people arrive at the site. This helps us improve the website. GA4 collects information such as your device type, approximate location and pages visited.

We run Google Analytics without a cookie-consent banner. If you would prefer not to be included in our analytics, you can opt out in the following ways:

  • Enable the "Do Not Track" setting in your browser, or disable or block cookies through your browser settings.
  • Install the official Google Analytics Opt-out Browser Add-on, which prevents Google Analytics from collecting data across the websites you visit.

For more information on the cookies we use, please see our Cookie Policy.

Data Retention

We keep enquiry and customer data only for as long as is necessary for the purpose it was collected, including to meet any legal, accounting or certification requirements. Enquiries that do not lead to work are generally deleted within a reasonable period. Records relating to completed work may be retained for longer where we are required to keep them.

Third Parties

We do not sell your personal data. We share data only with trusted service providers who help us run our website and communicate with you:

  • Google: website analytics (Google Analytics 4).
  • Amazon Web Services (Amazon SES): delivery of form submissions by email.
  • Cloudflare: website hosting, content delivery and security.

Your Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data (rectification).
  • Request deletion of your data (erasure).
  • Object to or restrict our processing of your data.
  • Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

How to Complain

If you have concerns about how we handle your data, we would ask you to contact us first so we can try to put things right. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at https://ico.org.uk.

Contact Us

Last updated: June 2026